Access rules defined by the Portuguese Government
According to the Resolution of the Council of Ministers nº91-A/2021, the access to hotels depends on the presentation, by the customers, of the EU Digital COVID Certificate (certificate of completed vaccination at least 14 days ago, negative test certificate or certificate of recovery more than 11 days ago and less than 180 days) or a test with a negative result:
Children under the age of 12 are exempt of the test.
- PCR TEST, within 72 hours prior to its presentation;
- RAPID ANTIGEN TEST, verified by a certified entity, within 48 hours prior to its presentation;
- RAPID ANTIGEN TEST- SELF-TEST, within 24 hours prior to its presentation, in the presence of a Health Professional or Pharmacist who certifies its realisation and result;
- RAPID ANTIGEN TEST- SELF-TEST, perfomed on the moment, at the entrance, and under the supervison of the Hotel da Rocha team.
Terms and Conditions
1. GENERAL OBLIGATIONS AND RESPONSIBILITY OF THE USER
It is expressly prohibited access to the Services by any means other than through the interface provided by RR HOTELS GROUP, as well as access (or attempt to access) the Site and / or Services through any automated means (including use of scripts or web crawlers).
the use of the Site for purposes other than those for which the Website is intended, including illegal purposes or any others that might be considered prejudicial to the image of RR HOTELS GROUP on the market is prohibited. The theft, forgery, use of counterfeit or usurped content, illegitimate identification and unfair competition are criminally punishable.
It is also forbidden to the User to create or enter this Site any viruses or programs that may damage or contaminate or advise others to do so.
2. RIGHTS AND OBLIGATIONS OF RR HOTELS GROUP
3. LIMITATION OF LIABILITY
TO THE EXTENT PERMITTED BY APPLICABLE LAW, RR HOTEL GROUP ASSUMES NO LIABILITY TO YOU FOR:
4. NOTICES / COMMUNICATIONS / COMPLAINTS
Any notices, communications and User's claims must be made, preferably, to the email [email@example.com].
5.1. Features of the Hotel and Accommodation are those in the reserve. However, since Hotel photos were not taken on the day of booking by the customer, there can be no substantial differences between the photo and the reality at the time of enjoyment of the services contracted by the Customer, which do not grant you the right to any modification of the Agreement.
5.2. Prices quoted are per room, but may be made in person or in terms of other features, which in any case will be clearly indicated on the website on the day of booking. If you can make a reservation for a greater number of people to the normal capacity of the accommodation, you may need it to be placed an extra bed, which may not have the same comfort and quality to other beds Accommodation, reducing its useful area, same applies to toddler beds.
5.3. Meal plan and their specific characteristics are communicated to you through the Site on the day of booking.
5.4. If nothing is mentioned in the booking, the meal plan does not include any meal.
5.5. The group, category and Hotel designation of the Accommodation are determined by applicable law of the host State.
5.6. If an overbooking situation (ie more reservations than the available Accommodations) at the Hotel of your accommodation booked by you, the Hotel expressly acknowledges and agrees that the RR HOTELS GROUP can put it in another accommodation in the same hotel or another hotel in the same category (in any case, ensuring that the quality of available accommodation is not inferior to the accommodation booked by the customer) at no extra charge to the customer, and without, therefore, is entitled to compensation or termination of the Contract.
5.7. As a rule, the accommodation can be used from 14:00 hours the day of arrival and must be left free before 12:00 hours the day of departure (in both cases, the local time of the respective Hotel). Staying in accommodation beyond the practiced departure time can lead to the payment of additional amounts, the sole responsibility of Customer.
5.8. If the customer does not appear at the hotel until 23:59 of the date indicated in the booking voucher, the Hotel can disregard the reservation and sell the Property to third parties, a situation in which the RR HOTELS GROUP can not be held responsible.
5.9. You must comply with the rules of use of the Hotel, if any, can not RR HOTELS GROUP be liable for losses suffered by you as a result of the breach of it.
5.10. REGISTO NACIONAL DE TURISMO (RNT): RNET nº 3011 - Alvor Baia Resort Hotel Apartamento
6.1. You must pay the amount indicated on the booking form as a pre-requisite to take advantage of the contracted reservation.
6.2. Payment for the reservation can be made by the Customer (i) the Site, the date of the reservation or (ii) in the hotel, on the date on accommodation (if this mode is available for the type of reservation made by you).
6.3. The amount indicated will be charged by KRRK,SA
Cancellation of bookings made through the Site, may involve loss of partial or total amount of the reservation in favor of their hotel, according to the booking policy of the selected rate.
Unless explicitly stated otherwise, the reserve price added yet taxes legally due (including, Tax Value Added), which are charged by KRRK,SA Customer together with the reservation to the legal rate, depending of contracted services.
9. LAW AND JURISDICTION
The contract is governed by the laws of the Republic of Portugal.
For the resolution of any disputes concerning the validity, conclusion, execution, breach, termination or interpretation of the contract is exclusively competent the Court of Portimão County, subject to the applicable mandatory legal standards.